Rate Your Visit

Cholla Medical Group-Primary Care: Patient Satisfaction Survey

We value you as a patient and with each visit we strive to provide exceptional service. We ask you to take a moment to complete this questionnaire. Your input is sincerely appreciated and will be used to help improve our services.

    Demographic Information
    Gender

    MaleFemale

    Age

    18-2425-3435-4445-5455-6465-7475-8485+

    Race

    WhiteHispanic/LatinAfrican AmericanOther

    Marital Status

    SingleMarriedWidowed

    Employment Status

    EmployedSelf-EmployedUnemployedRetired

    Insurance Type

    MedicareMedicaidUninsured

    Full Time AZ Resident

    YesNo

    Please let us know how well you think we are doing in the following areas
    1) Ease of getting care

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Ability to be seen for a check-up or routine care

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Ability to be seen for care you needed right away

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Convenience of office hours

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Phone call hold times kept under 5 minutes

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Ease of Getting Care?

    2) Waiting

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Time in Waiting Room

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Time in Exam Room

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Waiting?

    3) Front Office (Receptionists)

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Friendly and helpful to you

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Treats you with courtesy and respect

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Answers your questions

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Front Office?

    4) Medical Assistants

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Friendly and helpful to you

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Treats you with courtesy and respect

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Answers your questions

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Medical Assistants?

    5) Billing Staff

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Friendly and helpful to you

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Treats you with courtesy and respect

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Answers your questions

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Billing Staff?

    6) Your Primary Care Physician

    Please select your primary care physician:

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Listens to you

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Takes enough time with you

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Explains what you want to know

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Gives you good advice and treatment

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Your Primary Care Physician?

    7) Provider You Saw Most Recently

    We realize you may see someone other than your primary care physician in this office.

    Who did you most recently visit?

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Listens to you

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Takes enough time with you

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Explains what you want to know

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Gives you good advice and treatment

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Your Primary Care Physician?

    8) Follow-Up Care

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Comfort and safety while waiting

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Neat and clean patient rooms and bathrooms

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Temperature of the facility

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Follow-Up Care?

    9) Office Environment

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Informed of results on labs and tests ordered

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Prompt refills of medications within 3 business days

    Great

    Good

    OK

    Fair

    Poor

    N/A

    Prompt answers/return of phone calls about medical questions

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Office Environment?

    10) Would you refer us to friends and family?

    Great

    Good

    OK

    Fair

    Poor

    N/A

    The likelihood of referring your friends and relatives to us:

    Great

    Good

    OK

    Fair

    Poor

    N/A

     

    Comments regarding Your Primary Care Physician?

    Please answer the following questions:
    11) Approximately how long have you been a patient with this practice?

    Less than 6 monthsAt least 6 months but less than 1 yearAt least 1 year but less than 3 yearsAt least 3 years but less than 5 years5 years or more

    12) If you are no longer a patient in our practice, why did you leave?

    LocationPhysicianOfficeStaffThis question does not apply to meOther

    13) How did you hear about our practice?

    Friend or family memberAnother physician/specialistHealth plan/insurance company or associated directoryOnlineOther

    14) If your primary care physician is not available, do you:

    See a Nurse Practitioner in our officeSee another physician in our officeWait until my primary care physician is availableSee another provider in a different officeGo to an urgent careOther

    Please answer the following questions about the survey
    15) Were the survey questions easy to understand?

    YesNo

    16) Was the survey easy to complete?

    YesNo

    12) Approximately how long did it take to finish this survey?

    5 minutes or less10 minutes15 minutes20 minutes or longer

    Additional Comments